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Question: Discuss About The Delivery Performance Of Building Projects? Answer: Introducation On analyzing the case study, it is found that the company needs to reshuffle their concepts and policies of human resource management. Anna, the sales manager of the company is a highly experienced sales professional. It is evident from the case study that the company has a very small department of human resources. However, their human resource managers are only responsible for managing the payroll of the employees and maintain their personal records. Apart than this, the selection and recruitment of the key staff members is largely conducted by the management of the company, through personal contacts. This is highly unprofessional as the company does not conduct any recruitment procedure. Any company should have a proper recruitment and selection policy as it is highly necessary to understand whether the applicants are competent enough for the job position or not. Anna had no managerial experience, but still she was the new Sales Manager of BCM. It is very easy to ignore the job responsibilities of a human resource manage, but having a proactive management team can save the company from countless headaches and also, protect the business against expensive legal claims. The BCM Company must have a proper human resource management team, in order to have an updated employee handbook. The case study gives evidence that the company has faced legal issues due to Annas un-professional behavior towards her staff members. It is important for the human resource management of the company to set up few guidelines and policies, outlining the expected and acceptable behavior of the employees and staff members. If the human resource managers do not put a list of dos and donts, then the company is inviting trouble, which will hamper their business. The information should include a code of conduct, non-discrimination policy, communications policy, employment as well as termination guidelines and benefits and compensation structure. Moreover, the BCM Company is failing to document the performance issues of the company. Anna has been bullying and firing employees, without any valid reason and sufficient evidence. Therefore, standard operating procedures and written policies must be there, in order to keep a regular eye on the employees daily issues and performance level. If any violation occurs at the workplace, it needs to be documented thoroughly and accurately. It might be a time taking procedure, but keeping a track of these factors can prove to be an important evidence to support the decision of employee termination. For instance; if the human resource management team of BCM Company, kept a track record of its employees performance and behaviors, it could have been easier for Anna to prove her point. Moreover, if the employees reported against Annas behavior towards them, to the human resource department, the senior authority could have taken some steps, which might made the situation better. In addition to this, the company does not even have a proper recruitment policy. This is one of the most crucial factors, which every company, be it small or large, needs to keep in mind. Un-professional hiring procedures and inaccurate job description are forcing the company to recruit anybody, which in turn is maligning the image of the organization. Before hiring anybody, the human resource management of the company needs to take some time to chalk out exactly why they are hiring new employees and what particular skills are necessary for the ideal applicant. A few hours of crafting a solid description of job position can prevent the company from making countless hours of future hassle. For instance; when the BCM Company is hiring a fresh candidate, the human resource manager should check whether the applicant is having impressive skills and potential or not. A detailed description will help BCM stay focused, which in turn, will benefit the business. Furthermore, it is evident from the case study that BCM Company does not have any proper training procedure for their new candidates. The human resource managers should take time to conduct training sessions for the new employees, which is considered as a valuable investment for the future growth of the business. In addition to this, it is seen that the company is completely overlooking the importance of an internal audit of the human resources team. Therefore, senior authorities need to set some time aside to ensure that the human resource policies are complete and current. For instance; BCM Company needs to include a complaint process, workplace violence policies and also a vacation payment procedure. Taking these factors into consideration, will improve the image of the company and enhance its sales. Higher level of engagement of the employees in a company is totally linked with the superior performance in business. This includes increased productivity, profitability, employee retention, workplace safety levels and customer metrics. Being the sales manager of BCM Company, I would have taken some steps to help improve the performance level of Tim as well as his team members, in order to ensure that such a situation would not have arisen. Firstly, I would have communicated the clear goals of the organization and let him and his team members know about my expectations from them. It is true that a majority of the employees want to have a compelling future, want to have an idea regarding the most important thing and leadership. Therefore, it is important for the managers to promote their interests and help them achieve their goals. It is my duty to motivate and encourage Tim and his members, to come up with new ideas and concepts. Encouraging in open communication helps in improving the team morale and in turn increases productivity. Annas main problem was, she was not ready to communicate with Tim regarding his productivity. She was reluctant to talk to Tim and all of a sudden she decides to terminate him. Annas ineffective communication skills were hampering the business to a large scale. She couldnt communicate properly and ended up bullying and firing some of her employees. However, she was supposed to talk to Tim and identify his issues, what was bothering him and whether he was actually fit for the job or not. If I was at Annas place, I would have talked to Tim and encouraged him to raise his issues, without any hesitations. In addition to this, I think holding discussion sessions would have been beneficial. Surveying the employees would have been a great decision. In the end of the team meetings, suggestion boxes could have helped in gaining the employees feedback and recommendations. It is immensely important for being open minded so that the employees can easily share their perspectives without any criticism. It is highly necessary to address the employees concerns in the best possible way. Not communicating or ineffective communication can cause severe issues, like that of BCM Company. Furthermore, promoting organizational reputation, values, ethics and effectiveness will help the company revive its reputation and image. Taking the companys case into consideration, it is evident that the organizational team members have a competitive nature and they compete among themselves. It is immensely necessary for the team members to trust each other and their organizational leader. However, if I was given the responsibility of heading the team towards their betterment, I would have taken certain necessary steps. Firstly, I would have given the employees certain group tasks and targets, in order to build a team engagement among them-selves. Group tasks will help in building a team spirit among the team members, which in turn, will improve the team morale. Secondly, I would have encouraged some kind of innovation among the team members. In addition to this, recognizing and rewarding the team as a whole, will increase their confidence level. It is always needed to be kept in mind that strong engagement between the employees is totally dependent on how well the employees get along with each other, interact as well as participate in an overall team environment. Thirdly, I would have invested on some certified trainers and professional experts, to train the employees regarding working in a group, while maintaining peace and harmony. In such sessions, the employees must be encouraged to raise their issues and solve them, without any fear. In addition to this, I would have asked the management to organize certain non work activities in order to foster the relationships between the employees, which in turn will increase employee engagement. Fourthly, giving immediate feedback to the teams performance as a whole can boost up their performance level. Last but not the least, if the employees get full support at their workplace along with a positive environment, they can do great for the organizations progress. It falls under the responsibility of the organizational leader to support the growth of the employees and provide them opportunities to flourish. However, it is also important to support the growth of the employees by providing them with proper trainings, learning opportunities, education, cross training, interactions, coaching and other interactions which will support their personal development. Incentives must be allocated on the basis of their team performances, which will reduce the competition among the team members and everyone will work towards achieving a common goal or objective. Hiring or recruiting new employees begins with assessing the existing workforce along with their core competencies. The recruitment procedure is one of the important steps for introducing new talent to the organization. Considering the recruitment strategies of BCM Company, the organization can undertake several methods for filling in the position of the Sales Manager. However, the company has implemented some e-recruitment software and other traditional strategies in order to recruit the best candidate. In addition to this, the company can implement some more strategies like giving advertisements, contacting recruitment agencies and consultancies and others, which will prove beneficial for the company itself. However, it is evident from the case study that the company is only focusing on internal recruitment, which is limiting the number of potential candidates. In addition to this, the company is not getting new ideas and concepts from outside the business. Therefore, the company needs to stress on the external sourcing now. It is a method via which the employees are searched through external tools of recruitment like newspaper advertisements, job boards, trade publication announcements and more. This particular method helps in offering fresh talent and out of the box thinkers to the organizations. In addition to this, third party sourcing will also prove beneficial for the BCM Company as it uses various techniques like finding the appropriate applicant, extending offers and more flexible incentives packages. Thus, it can be said that the company can opt for this methods in order to improve or enhance their recruitment policies. Moreover, companies must schedule interviews as it gives a detailed review of the applicants competencies and in-competencies. Therefore, BCM Company should conduct insightful interviews in order to hire a deserving talent into the organization. BCM Company, while conducting interviews can present hypothetical scenarios and ask the candidate how he/she will deal with it and solve the issues. It is important for the interviewer to listen to the candidate and take note of his/her key points. It will help in the evaluation of the deserving candidates later. In addition to this, group discussion sessions can also be conducted among the applicants in order to gain an understanding of their communication skills. It will become easier for the interviewer to evaluate the candidates, if he/she keeps a note of their key points. The company should make the selection in an unbiased manner and completely on the basis of how competently, the candidate has answered to the questions of the interviewer. In addition to this, the company can also invest on advertisement methods for recruiting skilled and talented employees, top level staff and managers. However, BCM Company needs to invest a little more in order to post an advertisement in the newspapers or professional journals. Effective development of the advertisements along with clearly mentioned job position can help in attracting a number of skilled as well as qualified candidates. Additionally, BCM Company can also introduce diversity in to their policies in order to introduce highly talented workforce from all background for the betterment of the organization. Taking the case study of BCM Company into consideration, it can be said that the organization has undertaken some selection strategies which mentions about the qualities and abilities expected from the employees. However, the company has included some major points but also it has missed few. The company needs to formulate the interview questions which will give concrete evidence of how the applicants have evaluated successful behaviors in their past experiences. In addition to this, the interviewer should ask for some real life examples, where the applicant has proved his/her skills or abilities, knowledge and achievements. It is important to focus more on the accomplishments of the employees rather than just on experiences. The company should also focus on the evidences the applicant presents, in order to get a detailed overview of the challenges the applicant has taken in his/her life. In addition to this, the company should also focus on the communication skills of the applicant. It is evident from the case study that the previous Sales Manager was not at all good in communicating with other employees. Therefore, at this time, the company should not make this mistake again and stress on the communication factor. Moreover, the company should also focus on the leadership qualities of the new candidate. Organizational managers should have leadership qualities in order to lead their team to the organizations success. In addition to this, the recruiter must also check the list of the candidates and their competency level. It is immensely necessary to mention that the applicants must possess certain qualities which will help them work in a team by maintaining peace and harmony. Biasness must not be there, as it hampers workplace morale. It also prevents the entry of ideal talent to the organization. Furthermore, finding the right applicant for the job position is well worth spending maximum time it may take. The company should be willing to reassess their advertising methods and start from the beginning if the pool has not yielded the right candidate for the position. Additionally, whenever it is feasible, the company should incorporate certain tests for the candidates into the screening process. It is important to watch out for the candidates who have had trouble in their previous workplace or have had commitment issues or any difficulty in getting along with the managers or colleagues. Avoiding such candidates would be better for the organization, as the company needs to focus on building a good team. Hiring such a candidate can hamper team morale, which in turn will mar the organizations image. However, the company should also check whether the employee is confident enough for the job position or not. Apart than these factors, the company must also avoid the charisma trap. It is not necessary that the most eloquent and the charming candidate is the best one. 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